Self-Sufficiency Program Coordinator Description

About Marin Housing Authority / Careers

Revised: September 9, 2014

Definition

Under general direction, performs a variety of tasks relating to the assessment of participant needs, the coordination of supportive services providers, establishing linkages with service providers, and monitoring the ongoing provision of the services in Marin Housing’s Self-Sufficiency Programs; and performs related work as assigned.

Supervision Received and Exercised

Receives general direction from the Program Manager. Provides lead direction and casework coordination for self-sufficiency program staff.

Class Characteristics

This is the professional level class within the self-sufficiency program that coordinates and provides lead direction to professional staff in case management and has acquired a sufficiently high degree of diagnostic skills necessary to perform case management services in a wide variety of complex casework areas.

Incumbent provides assessments, referrals, and resources for clients to an array of supportive services to help households achieve self-sufficiency. In the case of families, incumbent provides coordination for asset building services to assist households increase their earned income, including but not limited to, job search, job placement assistance, financial literacy, credit repair, childcare services, health services, transportation, parenting, and alcohol/drug services. In the case of elderly and/or disabled clients, incumbent provides coordination of services to improve quality of life, increase independence, and support residents to age-inplace where appropriate. These services may include In-Home Support services, life skills support, access modification, health and mental health care, drug/alcohol services, nutritional education, and transportation. This class is distinguished from the Self Sufficiency Case Manager class by the Coordinator’s responsibility for program reporting, coordinating, evaluating, grant writing and determining eligibility for client cases within Marin Housing’s Self-Sufficiency programs. This class is further distinguished from the SelfSufficiency Case Manager in that the Coordinator is responsible for the technical aspects of the job such as monthly escrow tracking and audits, interfacing with fiscal and accounting staff, and coordinating the HCV Homeownership Program including working with lenders, to performing housing eligibility and rent calculation functions.

Examples of Duties (Illustrative Only)

• Coordinates and manages program to ensure efficient operation and successful provision of necessary services; prepares and oversees administrative documents and required reporting.
• Recruits, conducts orientations, interviews and selects participants and determines continuing eligibility for the program.
• Makes referrals to community agencies and resources, which will aid the clients in the pursuit and accomplishment of their goals; develops final and interim goals with clients, and provides regular follow-up.
• Maintains client records, keeping progress notes for every contact and keeping current with action steps, interim and final goals.
• Meets regularly with clients to provide goal directed counseling, case work and continuous motivation. 
• Prepares and presents reports regarding self-sufficiency program and, if applicable, maintains waiting list for the program.
• Completes monthly escrow credits for Housing Choice Voucher / Public Housing and reviews and monitors data for accuracy.
• Writes, develops and investigates grant proposals and/or alternative funding sources for program continuation and expansion as assigned and assists in development of related policies and procedures.
• Coordinates, participates in, and provides principal support for assigned volunteer/service programs.
• Provides lead direction to Case Management staff and program volunteers.
• Convenes the Program Coordinating Committee (PCC) on a quarterly basis; conducts outreach to program participants and community service providers for engagement in the PCC.
• Acts as contact person for Housing Choice Voucher homeownership program, coordinates and provides information with clients. Provides orientations to program; interfaces with lenders and realtors.  Performs HEW work for all re-exams for all HCV Homeownership participants.
• Develops program activities including workshops, support groups, and networking among participants; makes presentations to various community agencies and groups to provide information and increased visibility of the self-sufficiency programs.
• Prepares and coordinates reports, correspondence, newsletters, brochures, informational packets in program promotion efforts.
• Oversees program’s systems implementation of escrow accounts, and provide on-going oversight of escrow accounts; works closely with agency staff in the monitoring, reporting and tracking of funds and accounts. Performs final escrow audits.
• Refers the residents of Public Housing Senior/Disabled complexes to service providers in the general community and performs case management support when appropriate.
• Establishes linkages with agencies and service providers in the community; works constructively with intervention teams from various community social services agencies.
• Performs other related work as assigned.

Qualifications

Knowledge of:

• Principles and techniques of public social service programs; Federal, State, and local laws, rules, policies and regulations governing public assistance programs.
• Supervisory practices and techniques; personnel policies and procedures typically used within a public services agency.
• Management techniques, procedural requirements, reporting and tracking methods used for public housing agencies.
• Socio-economic conditions and trends; current issues in the field of social services and employment.
• Principles of counseling, motivation casework and case management; interviewing, case management record keeping and problem-solving methodology.
• Education and employment requirements; labor market conditions; social service programs; County, State and Federal laws governing employment, labor conditions and public welfare.
• Community organizations, service providers, and resources.
• Principles involved in asset building model, employment skills development, job development, job search techniques, and adult education.
• Principles of gerontology, the aging process, mental health and substance use issues, and elder service needs.
• Confidentiality laws and regulations, mandated reporter protocols, familiarity with adult protective services.

Skill in:

• Analyzing situations and adopting effective courses of action when applying existing Housing Authority rules, regulations, and policies.
• Must be able to interpret complex federal regulations.
• Must have some working knowledge of basic accounting and bookkeeping.
• Interviewing and maintaining effective working relations with, and fostering a supportive environment for, participants.
• Entering and maintaining all case record data via on-line computer system.
• Acquiring and applying program specific technical knowledge and knowledge of community resources.
• Analyzing and evaluating individual situations, making independent and sound decisions and taking appropriate action.
• Working collaboratively with human service agencies to assure the provision of comprehensive and coordinated services.
• Planning, organizing and conducting group meetings, individual and group orientations and representing the Housing Authority at community agencies and groups.
• Communicating effectively, both orally and in writing, with diverse and multicultural groups/individuals.
• Establishing and maintaining a variety of record keeping and filing systems and compiling necessary data for report preparation.
• Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones.
• Establishing and maintaining effective working relationships with those contacted in the course of the work. 

Educations and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent of a four-year degree from an accredited college or university in sociology, public administration, or a closely related field and two years of professional social services casework experience.

License and Certification:

Must possess a valid California class C driver's license and have a satisfactory driving record.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods of time, talk and hear within standard ranges. The employee is required to walk, use hands to finger, handle, or feel objects, tools, or computer controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.



Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply.  Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.