Resident Manager Description

About Marin Housing Authority / Careers

Date Adopted: October 20, 2009

General Purpose

Under general direction, performs work relating to policies, procedures, procurement, operations of Public Housing, legal and grievance processes, and implementation of daily and strategic activities of the Public Housing Program. Assists in planning, development and implementation of the building modernization and capital improvements to Public Housing. Analyzes and evaluates program regulations and procedures to maintain compliance with and make recommendations for housing programs.

Distinguishing Characteristics

Incumbents of this class reside at the assigned residential site and are primarily accountable for enforcing the Housing Authority's resident policies and rules and inspecting grounds and related facilities to ensure grounds and facilities are maintained in a clean and safe manner.

Duties and responsibilities are carried out with considerable independence, within a framework of policies, guidelines, procedures and standards. The work of this class involves considerable contact with tenants, contractors, vendors and others.

Incumbents may also act as the site's leasing agent, showing units to potential leases.

Essential Duties and Responsibilities

The duties listed below are intended only as illustrations of the various fypes of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Enforces MHA policies and rules at residential sites; ensures tenant and visitor compliance with policies and rules; enforces parking regulations at residential sites.
• Ensures resident compliance with lease provisions; reports violations to the appropriate staff.
• Intervenes in tenant disputes, or notifies appropriate authorities.
• Investigates unusual or suspicious occurrences.
• Inspects residential units to identify needed maintenance and repairs and report them to the appropriate staff.
• Participates in move-out and move-in inspections of residential units.
• Regularly patrols residential sites and related facilities, such as laundry rooms, parking lots, trash areas, grounds and common areas, to observe safety, security or maintenance problems; reports any irregularities; removes trash and debris from parking lots, grounds and common areas.
• Deliver general and special notices to residents; posts official notices; seryes eviction notices to tenants.
• Cleans cofilmon areas, laundry rooms and recreation facilities.
• Maintains an inventory of recreational, maintenance and cleaning supplies.
• Coordinates the work contractors and vendors.
• Maintains a variety of standard office and specialized records and files; prepares logs and files; summarizes information and prepares routine reports. 

Other Duties

Operates a variety of standard office equipment; performs miscellaneous clerical tasks.

Desired Minimum Qualifications

Knowledge of:

Modern office practices and procedures; MHA rules, policies and procedures applicable to assigned areas of work; record keeping and filing practices and procedures; basic ground keeping and custodial practices, methods and tools.

Ability to:

Organize, set priorities and exercise sound independent judgment within areas of responsibility; organize and maintain basic files; communicate clearly and effectively orally and in writing; understand and follow written and oral instructions; prepare clear, accurate and concise records; use tact, discretion and courtesy in dealing with tenants; establish and maintain effective working relationships with tenants, other MHA staff, the public and others encountered in the course of work.

PHYSICAL DEMANDS:

Positions requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping and making repetitive hand movement in the perforrnance of daily duties. The class also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, incumbents in this indoor/outdoor class work in all weather conditions including wet, hot and cold. Incumbents may use cleaning and lubricating chemicals, which may expose the employee to fumes, dust and air contaminants. The nature of the work also requires incumbents to climb ladders, use power and noise producing tools and equipment, drive motorized vehicles, work in heavy vehicle trafflic conditions and often work with constant intemrptions.

Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply.  Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.