Program Manager of Resident Services Job Description

About Marin Housing Authority / Careers

Created: January 31, 2023

Retitled and revised by m

memo from ED on November 27, 2024

Definition

Under administrative direction develops, manages and evaluates a comprehensive resident service program for Public Housing residents. This position has a broad range of responsibilities, focused primarily on creating a robust resident services program and strengthening relationships to support Marin Housing public housing residents. Through an equity lens, all activities, and decisions this position is responsible for will revolve around an emphasis on resident choice and opportunity. Other duties may include the following: serving as a single point of contact for service providers, community members and County departments regarding community engagement to ensure efficient and accessible services to residents. Oversees and manages and performs related work as assigned.

Supervision Received and Exercised

Receives administrative direction from the Director of Supportive Housing or their designee. Provides administrative direction to professional staff and general direction to administrative support staff.

Class Characteristics

This is an administrative management class, which will implement and oversees a variety of resident services programs related to Public Housing residents. Incumbent will be responsible for long range planning and fund development of programs and services to support Public Housing residents. The responsibilities include broad support of new and enhanced pathways for economic opportunity and sustainability for Golden Gate Village residents, focus on the development of resident skills, as well as promoting access to job training and enhanced employment opportunities. In addition, under the approved MHA Revitalization Plan, this position will support efforts to establish a GGV resident Investment Fund, creating increased opportunities for homeownership, increasing the utilization of the Family Self-Sufficiency program.

Examples of Duties (Illustrative Only)

• Develops and directs the implementation of goals, objectives, policies, and procedures for assigned programs; serves as a member of the agency's management team.
• Interacts dynamically and relates well with people of diverse backgrounds.
• Investigates and manages a variety of governmental, non-profit and private funding programs related to the development, coordination of public housing resident services.
• Provides leadership to strategic planning efforts or specific projects related to Authority public housing resident services.
• Conducts community input processes such as project planning, neighborhood needs, and project approval.
• Prepares and administers the various program’s budgets and oversees financing, applying for funds through HUD, Foundations, State and local funders as required.
• Prepares and submits grant applications and reports.
• Plans, organizes, reviews, supervises, and evaluates the work of professional and technical support staff whether in-house or as consultants.
• Provides for the selection, training, professional development, and evaluation of staff; makes recommendations for disciplinary actions as required; provides policy and procedural guidance and interpretation to staff.
• Forges relationships with and serves as a liaison to county departments, local government staff, and community-based organizations to provide services to public housing residents of Marin Housing.
• Serves as a member of agency's management team, participates in overall agency planning and administration problem-solve with other managers.
• Works collaboratively with other members of the senior management leadership team in delivering the mission of the organization and various agency projects and initiatives.
• Prepares a variety of policies, procedures, correspondence, contracts, reports, and other written materials; prepares and files a variety of reports as required by various funding and regulatory agencies.
• Perform other related work as assigned.

Qualifications

Knowledge of:

• Principles, practices and procedures related to the development and implementation of a comprehensive resident services program.
• Public housing, supportive services housing and major federal, state and local housing and social service programs.
• Principles, procedures and techniques, trends and literature relating to the trauma informed services.
• Budgeting, fiscal management and grant writing.
• Demonstrated ability to provide supervision and leadership to a diverse staff who possess a wide range of skills and community knowledge.
• Private and non-profit funding sources and regulations applicable to the development of resident services.
• Funding and reporting requirements utilized for HUD, State and local funders.
• Administrative principles and practices, including goal setting, program development, implementation and supervision of staff.
• Principles and practices of budget development, administration and accountability.
• Techniques for effectively representing the Housing Authority in contacts with governmental agencies, community groups and various business, professional, regulatory and non-profit organizations; techniques for making effective public presentations.

Skill in:

• Developing, planning, organizing, administering, coordinating, reviewing and evaluating comprehensive and coordinated resident services for public housing residents.
• Developing and utilizing various regulatory financing and housing resources for provision of resident services within the County.
• Developing and implementing goals, objectives, policies, procedures, work standards and internal controls.
• Interpreting, applying and explaining complex laws, codes, regulations and ordinances.
• Assisting in developing and administering budgets and maintaining effective financial records and controls.
• Selecting, training, motivating and evaluating the work of staff.
• Effectively representing the Authority in meetings with governmental agencies, community groups and various businesses, professional, regulatory and non-profit organizations.
• Preparing clear and concise reports, correspondence, policies, procedures and other written materials.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Educations and Experience:

Any combination of education and experience that would provide the knowledge and skills listed. Typically, equivalent of a four-year degree from an accredited college or university in sociology, public administration, or a closely-related field and three years of progressively responsible experience in property management, social services administration, or related field that includes one year in a supervisory or lead capacity.

License:

Must possess and maintain a valid California class C driver’s license and satisfactory driving record.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods of time, talk and hear within standard ranges. The employee is required to walk, use hands to finger, handle, or feel objects, tools, or computer controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work is performed in a normal office setting with moderate noise levels or within public housing residential facilities and buildings. Travel to a variety of housing sites and/or off-site meetings are necessary within the course of work.



Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply.  Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.