On-Call Maintenance Worker Description

About Marin Housing Authority / Careers

Established: October 18, 2016

Definition

Under direction, performs the full array of duties assigned to the Maintenance Worker class including a variety of skilled and semi-skilled journeyman level tasks in the maintenance and repair of all facets of public housing units and related facilities; performs a variety of facility and grounds maintenance, cleaning, building maintenance and repair for a variety of public housing facilities in multiple locations; responds to after-hour emergency calls; communicates with the residents in determining the need for maintenance and to minimize future repairs; and performs related work as assigned. 

Supervision Received and Exercised

General supervision is received from a manager in the Public Housing Department, and lead direction is received from a manager in the Public Housing Department or a Maintenance Specialist.

Class Characteristics

This is an entry-level class for this series. Initially under close supervision, incumbents learn and perform a variety of duties in the routine maintenance, repair of facilities, and janitorial work. As experience and skill are gained assignments become more varied and may include a variety of indoor and outdoor maintenance and janitorial tasks. Semi-skilled maintenance and repair tasks in a variety of craft areas may be assigned on a training or relief basis. A portion of the incumbent’s weekly working hours will be regularly scheduled (approximately 32 hours per week) and a portion will consist of responding to emergency requests from tenants after regular work hours (estimated at 2-8 hours a week). The incumbent will field emergency calls and make repairs after his or her regularly scheduled work hours primarily at Golden Gate Village.

After his or her regularly scheduled workweek of 32 hours, the incumbent will be generally available, as discussed more fully below, to respond to tenant emergencies primarily at Golden Gate Village using a MHA vehicle provided for this purpose. The incumbent will be contacted by the MHA answering service and notified of calls from tenants. The incumbent is free to decline to respond to any call, and free to decline to make any emergency repair visits he or she wishes, provided the incumbent responds to a reasonable number of calls overall. Since responding to a call is not mandatory, the incumbent has the choice of being available and on-call or not, at his or her discretion, provided he or she responds to a reasonable number of calls overall. If the incumbent is not available to take calls, or declines at his or her discretion to respond to an urgent call, he or she must notify his or her supervisor promptly. When responding to a call, the incumbent is generally expected to call the tenant within one hour of receiving an emergency call from the answering service or otherwise, and if the matter is urgent and cannot wait until the next business day, to arrive at the affected unit within four hours of the call from the answering service. The incumbent will use reasonable judgment in deciding whether the repair needs attention afier hours, or whether it can wait until the next business day. The incumbent will be provided with an MHA smart phone and cell service allowance each month sufficient to cover the full cost of phone service. If the incumbent believes the allowance is insufficient at any time to cover the full monthly service cost of the phone, he or she must bring this to the MHA's attention immediately and, if found to be justified, will be reimbursed in full. The incumbent may also provide the answering service with an alternative phone number where he or she can be reached in lieu of the smart phone. There are no geographic or other restrictions on the incumbent after regular work hours. The incumbent is free to engage in personal pursuits outside of regular work hours. The incumbent is not required to remain at Golden Gate Village after regular work hours. The incumbent will be paid a flat fee of $10.00 for each tenant unit visit for emergency repairs, in addition to their regularly hourly pay (including any overtime provided for under the MOU). The incumbent will be paid for all time answering and responding to phone calls, travelling to and from the unit, making the repairs, and logging the repairs into the repair database in their smart phone. The incumbent must accurately record all hours worked on their timesheet, both during regular work hours, and after regular hours. Overtime will be paid pursuant to the MOU. 

This job description will be discussed and reviewed by the incumbent at the time of hire. All terms of the MOU, including probationary periods, sick leave, PTO, and other benefits, will apply to this position.

Essential Functions for Americans With Disabilities Act Reasonable Accommodation (Illustrative Only)

• Performs routine preventive maintenance on public housing units, municipal buildings, facilities and related mechanical systems; generates and maintains records and logs of work orders.
• Performs a variety of routine to semi-skilled facility and grounds cleaning, construction, maintenance, repair and rehabilitation tasks for a variety of public housing facilities in multiple locations.
• Repairs and replaces exterior and interior wooden and glass doors, windows and locks; makes additional or replacement keys.
• Repairs or replaces cabinet doors, drawers and Formica counter tops; patches holes in or replaces sheet rock including taping and refinishing.
• Prepares surfaces for painting and paints various surfaces using a brush, roller and/or sprayer.
• Replaces or repairs a variety of plumbing and related fixtures, including faucets, valves, showers and toilets; cleans clogged fixtures and drains as required.
• Performs minor electrical repair; replacing switches, plugs and light fixtures, and thermostats, light bulbs, tubes and ballasts as required.
• Repairs fences and railings; builds forms for concrete installation or repair and performs semi-skilled concrete finishing.
• Troubleshoots and follows-up on work orders; determines tasks, materials and supplies required to complete the repair; orders or picks up supplies or purchases them against outstanding purchase orders at designated stores.
• Cleans, unclogs and hoses garbage chutes; picks up trash around garbage areas and grounds and places it in appropriate containers for disposal.
• Troubleshoots various electrical problems involving electrical lines, switches, receptacles, circuit breakers, controls and motors.
• Performs tiling work jobs using ceramic wall and countertop and floor tiles with laminates.
• Performs repairs or builds cabinets, countertops and other equipment requiring cabinet making skills. 

Qualifications

Knowledge of:

• Principles and practices related to the performance of routine to semi-skilled work in various crafts for the construction, maintenance and repair of multi-tenant residential facilities.
• Principles and practices related to the maintenance of grounds, plants, trees and other landscaped areas.
• Principles, equipment and techniques related to the surface preparation and painting of interior and exterior residential surfaces; basic electrical repair; basic carpentry and cement work; refuse collection and disposal regulations.
• Use and minor maintenance of the hand and power tools and equipment related to the assigned work.
• Safety equipment, practices and procedures related to the work, including safe driving practices. 

Skill in:

• Performing interior and exterior maintenance tasks effectively, efficiently and in a safe manner.
• Troubleshooting repair and determining the most effective repairs and materials and supplies required.
• Performing maintenance tasks using hand and power tools, equipment and vehicles related to the assigned work.
• Reading and understanding written directions, plans, drawings and instructions and follow oral directions.
• Recognizing and reporting hazardous and potential maintenance problems.
• Maintaining basic records of work performed and supplies and materials used.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Communicating effectively with tenants of various ages, genders and ethnic backgrounds.
• Ability to use handheld devices, such as a mobile phone, to receive and complete work orders. 

Educations and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

A high school diploma or its equivalent. The equivalent of two years of experience in performing facility or grounds construction, maintenance or repair.

License and Certification:

Must possess and maintain a valid California class C driver’s license and satisfactory driving record. 

Physical Demands:

Positions requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping and making repetitive hand movement in the performance of daily duties. The class also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, incumbents in this indoor/outdoor class work in all weather conditions including wet, hot and cold. Incumbents may use cleaning and lubricating chemicals, which may expose the employee to fumes, dust and air contaminants. The nature of the work also requires incumbents to climb ladders, use power and noise producing tools and equipment, drive motorized vehicles, work in heavy vehicle traffic conditions and often work with constant interruptions.

Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply.  Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.