Compliance Officer Description

About Marin Housing Authority / Careers

Established: April 1986

Revised: April 2005

Definition

Under general direction, assists in planning, developing, implementing and coordinating a quality assessment/assurance and continuous quality improvement program; provides administrative and technical support to the Executive Director and administrative management staff; coordinates HUD reporting as assigned including preparing and reviewing submissions and audit responses; provides related guidance and training to staff regarding changing and current HUD rules, regulations, ordinances and the Agency’s obligations; and performs related work as assigned.

Supervision Received and Exercised

General direction is received from the Executive Director. Receives lead direction from administrative management staff.

Class Characteristics

This is the single position professional specialist class that performs compliance and quality assurance studies as well as provides analysis and research on organizational, administrative and functional problems in the agency. Assignments may cover agency-wide or programmatic procedures and/or operations.

Example of Duties (Illustrative Only)

• Conducts management studies, analyzes and evaluates information, provides input into program planning, policies and procedures; administers contracts and assembles data on program status.
• Conducts periodic review of applicant and tenant files; develops corrective action plans for recurring problems and verifies completion of the corrections.
• Develops and implements policies and procedures as they relate to quality control including quality control systems, practices and guidelines for conducting file review and prepares various on-going quality control reports.
• Monitors error rate on an on-going basis; reviews the 50058 data and identifies areas for correction.
• Interviews clients and conducts fact-finding investigations; assesses possible impact of program violation reports submitted by staff in accordance with established guidelines.
• Prepares correspondence; assists in agency organizational and program planning; investigates and assists in resolution of complex complaints or claims from constituents.
• Monitors specific aspects of the operation at the request of the Executive Director.
• Serves as mediator or hearing officer in resolving disputes between the agency and clients.
• Perform other related work as assigned.

Qualifications

Knowledge of

• Principles of administration, organization and management necessary to research, analyze and evaluate agency programs, practices, systems or procedures.
• Goals of agencies, which administer public housing programs or social services for low-income persons.
• Research and statistical methods as applied to the collection and analysis of data used in program evaluation.
• Techniques required to gather, evaluate and transmit information and recommendations; techniques used in interviewing, instructing, counseling and directing group discussions.
• Legal or technical terminology relating to specific programmatic functions.

Skill in:

• Understanding, interpreting and applying State, Federal, local regulations and by-laws.
• Defining problem areas; collecting, analyzing, interpreting, and evaluating data; validating conclusions; defining and recommending alternatives; projecting consequences of decisions or recommendations.
• Efficiently organizing materials and following-through on details without direction or general supervision.
• Working under pressure to meet deadlines.
• Planning and completing work assignments with minimal direction.
• Communicating and interacting in situations requiring negotiation or persuasion.
• Providing training, instruction, guidance, and advice to staff.
• Representing management in dealing with other departments' employees and representatives of other agencies.
• Communicating effectively both verbally and in written form including effective use of interviewing techniques.
• Work collaboratively with staff to assure the provision of comprehensive and coordinated services.
• Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
  

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent of a four-year degree from an accredited college or university in sociology, public administration, or a closely-related field and four years of experience in public housing administration which has involved the development and implementation of quality control, and/or responsibility for, organizational analysis or development of administrative systems and procedures.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods of time, talk and hear within standard ranges. The employee is required to walk, use hands to finger, handle, or feel objects, tools, or computer controls and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work is performed in a normal office setting with moderate noise levels.

Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply.  Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons.